Last Updated: 09 June 2026
At Marshall Society, every order is prepared with care and attention to detail. We aim to deliver your items as efficiently as possible while maintaining the standards our customers expect.
ORDER PROCESSING
Orders are typically processed within 1–3 business days.
Orders are processed Monday to Friday, excluding UK public holidays.
During periods of high demand, product launches, promotional events or seasonal peaks, processing times may be slightly extended. Should this occur, we will do our best to keep customers informed.
UK DELIVERY
We currently ship throughout the United Kingdom.
Estimated delivery times after dispatch:
- Standard Delivery: 2–5 business days
Delivery estimates are provided as guidance only and are not guaranteed.
INTERNATIONAL DELIVERY
International shipping may be available on selected orders.
Available destinations, delivery options and shipping costs will be displayed during checkout.
Customers are responsible for any customs duties, taxes, import charges or local fees imposed by their destination country.
Marshall Society is not responsible for delays caused by customs clearance procedures.
SHIPPING COSTS
Shipping costs are calculated during checkout and will be displayed before payment is completed.
Any free shipping promotions will be clearly stated on our website and are subject to change without notice.
TRACKING YOUR ORDER
Where available, tracking information will be provided once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active after receiving your dispatch confirmation.
DELAYS
While we work with trusted delivery partners, delays may occasionally occur due to circumstances outside our control.
These may include:
- Courier delays
- Severe weather conditions
- Customs processing
- Industrial action
- High seasonal demand
Marshall Society cannot accept responsibility for delays caused by third-party delivery providers once an order has been dispatched.
INCORRECT DELIVERY DETAILS
Customers are responsible for ensuring all delivery information is accurate at checkout.
Marshall Society cannot be held responsible for failed deliveries, delays or additional costs resulting from incorrect or incomplete address information provided by the customer.
LOST OR MISSING PARCELS
If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.
We will work with the relevant courier to investigate the issue and provide updates where available.
DAMAGED PARCELS
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- A description of the issue
- Photographs of the damaged item(s) and packaging where possible
This will help us resolve the matter as quickly as possible.
CONTACT
For shipping enquiries, please contact:
🇬🇧 United Kingdom